Our SLA is our commitment to provide the very best service we can. 100% availability is our goal, which is achievable through our fully redundant infrastructure and carefully selected peers.
Power SLA details.
The datacentre has multiple diverse connections to the national grid, there is also a N+1 Uninteruptable Power Supply (UPS) and diesel generator for backup and emergency purposes.
| Power availability (monthly) | Duration in 30 day month | % credit |
| 99.97% - 100% | 0-13 mins | 0% |
| 99.57% - 99.97% | 3 hours 6 mins - 14 mins | 4% |
| 99.00% - 99.57% | 7 hours 12 mins - 3 hours 5 mins | 10% |
| 98.00% - 99.00% | 14 hours 24 mins - 7 hours 11 mins | 20% |
| 97.00% - 98.00% | 21 hours 36 mins - 14 hours 23 mins | 30% |
| 95.00% - 97.00% | 1 day 12 hours - 21 hours 35 mins | 40% |
| 90.00% - 95.00% | 3 days - 1 day 11 hours | 70% |
Cooling SLA details.
The datacentre employs a high capacity industrial forced air conditioning system. The aim is to keep your servers at the ideal temperature and humidity.
| % of month between 18C - 24C | Duration in 30 day month | % credit |
| 99.97% - 100% | 0-13 mins | 0% |
| 99.57% - 99.97% | 3 hours 6 mins - 14 mins | 4% |
| 99.00% - 99.57% | 7 hours 12 mins - 3 hours 5 mins | 10% |
| 98.00% - 99.00% | 14 hours 24 mins - 7 hours 11 mins | 20% |
| 97.00% - 98.00% | 21 hours 36 mins - 14 hours 23 mins | 30% |
| 95.00% - 97.00% | 1 day 12 hours - 21 hours 35 mins | 40% |
| 90.00% - 95.00% | 3 days - 1 day 11 hours | 70% |
Network SLA details.
iWeb has a redundant diversely switched gigabit core network and multiple carefully selected peers to ensure network connectivity is always there.
| % of month network available | Duration in 30 day month | % credit |
| 99.97% - 100% | 0-13 mins | 0% |
| 99.57% - 99.97% | 3 hours 6 mins - 14 mins | 4% |
| 99.00% - 99.57% | 7 hours 12 mins - 3 hours 5 mins | 10% |
| 98.00% - 99.00% | 14 hours 24 mins - 7 hours 11 mins | 20% |
| 97.00% - 98.00% | 21 hours 36 mins - 14 hours 23 mins | 30% |
| 95.00% - 97.00% | 1 day 12 hours - 21 hours 35 mins | 40% |
| 90.00% - 95.00% | 3 days - 1 day 11 hours | 70% |
All prices exclude VAT @ 17.5%. Prices and specifications are subject to change without notice.